Calling is the fastest way to reach us, and the line is open 24/7, including weekends and holidays. A person answers, asks a few questions and tells you what to do first.
For questions that can wait, such as asking about a future install or a past visit, you can email contact@247plumbersimsbury.com. We answer email when the office is working through non-urgent requests, so anything with water on the floor belongs on the phone.
Where to find us
Our address is 883 Hopmeadow Street, Simsbury, CT 06070, on Route 10 in the Simsbury Center area. The map below shows the location. It is an office address and not a walk-in counter, so please call before driving over.
Plumbers work from the field and dispatch answers the phone, which is why a call is faster than a visit. If you are outside Simsbury, the service area page shows which towns we cover.
What to tell dispatch
Have these answers ready. You do not need technical words, and a plain description is fine.
- Your full street address and the village or town, such as Weatogue, Tariffville or Avon.
- What is happening now, such as a leak, a clog, no hot water or a sewage smell.
- Whether water is still running and whether you have closed the main shutoff.
- Any water near outlets, the electrical panel or appliances.
- Whether the house is on public sewer or septic, and public water or a private well.
- A callback number in case the call drops.
What happens after you call
Safe first steps
Dispatch tells you what to shut off and what to avoid while the job is arranged.
Appointment offered
If a same-day appointment is open, you hear it. If not, you hear the earliest option.
Plumber assesses
A licensed plumber finds the cause and explains your options in plain language.
Clear price, then work
You hear the price before work starts and decide whether to go ahead.
While you wait for an emergency visit
Do these first
A few minutes of the right action can cut the damage a lot.
- Close the main water valve, usually near the meter or where the line enters the basement.
- Switch off the water heater if it is leaking, and stop using drains if sewage is rising.
- Keep everyone out of rooms with standing water and live electrical.
- Move rugs, boxes and electronics out of the wet area, and take photos for your insurer.
- If you smell gas, leave and call Connecticut Natural Gas at 866-924-5325 or 911 first.
Honest notes about how we work
There is no online booking form and no chat widget on this site. We answer by phone, because a real problem needs real questions, and a form cannot ask whether the water is near your panel.
We do not post prices. You get a clear price before work starts, and we never promise an arrival time. Same-day appointments are offered when available, and the dispatcher will say when they are not.
Frequently Asked Questions
Yes, 24/7, including weekends and holidays. A person answers, and urgent calls get safe first steps right away.
No. We take jobs by phone only. The business email is for non-urgent questions, and it is not monitored the way the phone line is.
It is our business address, but plumbers work in the field. Please call first so we can send help to you instead.
Say so when you call. Dispatch will talk you through the likely spots, usually near the meter, the water heater or where the line enters the basement.
We do not publish prices, and the real number depends on what the plumber finds. You get a clear price before work starts, and you can decline.
Call the 24/7 line
Dispatch answers around the clock. For burst pipes, sewage backups or no hot water, call instead of writing.
Our Simsbury Address
883 Hopmeadow St, Simsbury, CT 06070