Simsbury 24/7 Plumbing operates a call-based plumbing service for Simsbury, Connecticut and nearby towns. This website exists to help you understand our services and reach our phone line. It does not contain forms, accounts or online booking, so we collect very little through the site itself.
Effective date: October 15, 2026. We may update this policy from time to time, and the date at the top will change when we do.
Information we receive when you call
When you call our 24/7 line, we receive your phone number and whatever you choose to tell us, such as your name, your address, a description of the plumbing problem and any access details we need to schedule a visit. We use this information to understand the problem, to arrange service and to follow up about your request.
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, you can tell the dispatcher at the start of the call, or you can email us instead at contact@247plumbersimsbury.com.
Information we receive when you email
If you send us an email, we receive your email address and the contents of your message. We use it only to answer your question or arrange service. Please do not send payment card numbers, bank details or government identification numbers by email.
Information from visiting this website
Like most websites, the servers and tools that deliver this site may record standard technical information when a page loads, such as your browser type, device type, the pages you viewed and the date and time. We use this information in aggregate to keep the site working and to understand which pages are useful.
This site embeds a Google Maps frame on its pages. When a page with a map loads, Google may receive technical information from your browser under Google's own privacy policy. We do not control that data collection.
We do not run advertising profiles, we do not use online forms, and we do not ask visitors to create accounts.
How we use and share information
We use the information described above to answer calls, schedule and carry out plumbing work, improve our service and meet legal obligations. We do not sell your personal information.
We may share the details needed for a visit, such as your name, address and the problem description, with the licensed plumber who will perform the work. We may also disclose information when the law requires it, to protect safety, or to defend our rights.
How long we keep information
We keep call records, notes and emails for as long as they are reasonably needed to provide service, handle questions about the work, and meet record-keeping obligations. After that, we delete them or remove identifying details.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and record-keeping requirements. Contact us by email at contact@247plumbersimsbury.com and tell us the phone number you called from so we can find the record.
You can limit cookies and similar technologies through your browser settings. Doing so will not stop you from reading this site or calling us.
Children
Our service is intended for adults who own or manage property. We do not knowingly collect personal information from children.
Contact us
Questions about this policy can be sent to contact@247plumbersimsbury.com or mailed to Simsbury 24/7 Plumbing, 883 Hopmeadow St, Simsbury, CT 06070. For anything urgent, call the 24/7 line instead, because email is not monitored around the clock.