When water will not stop, close the valve beneath the fixture first. Look under the sink for two small oval or round handles on the supply lines and turn each clockwise. If they are stuck or leak when touched, go to the main shutoff, and call our 24/7 emergency line while the water is off.
Faucet repair in Simsbury, CT means fixing the working parts of a faucet or valve. That includes cartridges, stems, seats, O-rings and aerators, and replacing the whole fixture when the body is worn through. Same-day appointments are available when the schedule allows, and a pressurized leak gets dispatch priority.
A drip is a nuisance. A valve that will not close is a flood. We treat them differently.
Faucet spraying right now: what to do first
Do this while you wait
If a faucet, tub valve or supply line is spraying, the fastest fix is upstream.
- Turn off the angle stop under the sink, or the stop behind the toilet if that is the fixture.
- If the stop will not close or leaks around the stem, shut off the main water valve.
- Open the lowest faucet in the house to drain pressure from the line.
- Keep water away from outlets and move rugs and electronics out of the way.
- Call the 24/7 line and tell us which valve you closed.
How to shut water off under a sink
Under most sinks, hot and cold lines run to two angle stops, one on each side. Turn them clockwise until snug, which is usually a quarter or a half turn on newer stops and several turns on older ones. Do not force a stuck stop with pliers, because the stem can snap and leave you with no shutoff at all.
If your stops are old, crusted or never moved, ask us to replace them during the repair. A working stop turns a future emergency into a one-minute fix. It is also the part most often skipped during remodels, which is why plumbing installation visits often include new shutoffs.
Simsbury hard water and what it does to faucets
Aquarion's 2025 water quality report for the Simsbury system gives average hardness of 10 grains per gallon, with a range of 4 to 16. Calcium and magnesium scale builds up in aerator screens and inside cartridges, so you see reduced flow or a handle that grinds and sticks. Unscrew the aerator, soak it in vinegar and see if the flow returns.
Not every address is served by Aquarion, since the Town also lists Connecticut Water and the Tariffville Water Commission. If scale is a recurring headache, ask your utility about your hardness or test your tap, and consider a softener. We can discuss hookups under installing a water filter or softener.
Valve stuck open?
Our 24/7 emergency line is open for faucet and valve failures, with same-day visits when available.
Which part is failing
| Symptom | Likely cause | Repair |
|---|---|---|
| Drip from the spout | Worn cartridge, washer or seat | Replace the cartridge or seat |
| Handle wobbles or will not turn | Stripped handle or mineral lock | Replace the screw, handle or cartridge |
| Leak at the base of the faucet | Worn O-rings | Replace O-rings and clean the body |
| Low flow from one spout | Clogged aerator | Clean or replace the aerator |
| Water from under the sink | Supply line or stop valve | Replace the line or the stop |
| Tub or shower will not shut off | Failed valve cartridge | Replace the cartridge or the valve body |
Repair or replace the faucet
The EPA says a faucet dripping once a second wastes more than 3,000 gallons a year, and a showerhead leaking 10 drips a minute wastes more than 500. Fixing it matters either way.
Repair
- Cartridge and O-ring parts are available
- The finish and body are in good shape
- You like the fixture
- The leak is a drip, not corrosion
Replace
- The body is pitted or cracked
- Parts for that brand are hard to find
- The handle threads are stripped
- You want a new look or a pull-down spray
How a faucet visit runs
Stop the water
We close the stop or the main valve and confirm nothing is still leaking.
Open and inspect
We pull the handle and cartridge, check the seat, and look at the stops and lines.
Quote then repair
You hear the options and the price before we replace anything.
Test under pressure
We run hot and cold, check for drips at every joint and clean up.
Outdoor spigots and a Connecticut winter
The National Weather Service's Hartford climate report lists a 1991 to 2020 normal January low of 18.8 degrees F, so an outdoor spigot on an exterior wall can freeze. The Insurance Information Institute advises disconnecting outdoor hoses before cold weather. A hose left on traps water in the spigot, and the ice can crack the pipe behind the wall without any sign until the thaw.
Disconnect the hose before the first hard freeze, shut off the indoor valve that feeds the spigot if there is one, then open the outdoor tap to drain. We can replace a failed spigot or install a frost-resistant model. If a spigot spurts or drips inside the wall when you turn it on in spring, shut off the interior valve and call us. We take the same calls from Granby and other nearby towns.
Bring your own fixture, or let us supply one
- Bring a faucet you bought and we install it. Keep the box and the installation sheet for the parts list.
- For premium European brands, send the model number first so we know the cartridge and mounting.
- If the fixture is not on site, we can help you pick a faucet that fits your sink hole count.
- Old supply lines and stops are worth replacing during the swap.
- If you want a new tub or shower valve, tell us the wall material, since tile changes the access.
What shapes the cost of a faucet job
We do not publish prices, because a cartridge swap and a tub valve behind tile are very different jobs. You get a clear price before work starts.
Sudden water damage from a burst supply line is often covered by homeowners insurance, while long slow leaks and maintenance issues often are not. Photograph the damage and keep the failed part.
Honest limits
We do not repair cracked vanity tops or tile, and we do not do remodel carpentry. If the leak is a toilet fill line, the better page is toilet repair. If water pools under the kitchen sink from the drain side, see garbage disposal repair. If you cannot tell where the water is coming from, leak detection finds hidden sources.
Frequently Asked Questions
Yes. Call the 24/7 line for spraying faucets, valves that will not close and supply line failures at any hour. Same-day appointments are available when the schedule allows for slower leaks.
Shut off the main water valve where the line enters the house, then open a low faucet to drain the pressure. Do not wrench on a stuck stop. We can replace it afterward.
Yes. We match the cartridge to the brand and model, and if it is seized with mineral scale we remove it with the right puller.
Yes. Bring the model number, and we confirm it fits your sink holes. We replace old supply lines at the same time.
Yes. We replace failed spigots and can install a frost-resistant model. Disconnect hoses before cold weather, as the hose traps water in the spigot.
A clogged aerator is the most common cause, and Simsbury's hard water makes scale likely. Soak the aerator in vinegar. If flow is still low, the cartridge or the stop may be partly closed.
The EPA says fixtures work best between 45 and 60 psi, and you can check with a gauge on a hose bib with everything off. A plumber can add a pressure-regulating valve if the number is higher.